Refund & Return Policy

Welcome to One Zero Eight Mala Jewelry, where we strive to provide you with the best shopping experience possible. We understand that sometimes things don’t go as planned, so we’ve crafted a refund and return policy to ensure your satisfaction.

Refund Policy:

  1. 30-Day Exchange or Refund: We offer a 30-day Exchange or Refund on all purchases. If you are not completely satisfied with your order, you may contact us to request an exchange or return within 30 days of the delivery date for either an exchange or an approved refund.
  2. Unused and Unopened Items: To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of use, damage, or alteration are not eligible for refunds.
  3. Refund Process: Once we receive your return and inspect the item(s), we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow up to [7] business days for the refund to reflect in your account.

Return Policy:

  1. Easy Returns: To initiate a return, please contact me within 30 days of receiving your order. You can contact me via email at [reachus@onezeroeight.ca]. Please provide your order number and the reason for the return.
  2. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
  3. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible, and we may request photos or additional information to assist with the process.
  4. Exchanges: Exchanges must be of equal or lesser value of the original purchase, otherwise, a refund will be processed upon successful return of the product.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you every step of the way.

Email: [reachus@onezeroeight.ca]

Phone: [P: +1 780 817-1676]

Thank you for shopping at One Zero Eight Mala Jewelry!

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